IVR-VOICE RESPONSE SYSTEM
With IVR, we have enabled you to greet the callers with voice and direct them to the people you specify. We have made it easier for your customers to make transactions such as debt inquiry and balance learning by dialing.
VOICE RECORD
We kept audio and correspondence records of the calls you made in the Call Center and made it easy for you to access and listen. By keeping the audio recordings in compressed format, we have ensured that it takes less time for you.
SCRIPTER
We have prepared a script that Call Center Customer Representatives can manage their flows during the call, allowing the representatives to manage the calls with more controlled and predefined texts.
REPORTING ANALYSIS
We have pre-designed many reports for you, such as Call Center production, operation reports, call reports, result code reports, communication channel reports, customer representative performance reports.
WHAT IS CLOUD CENTRAL ?
Cloud Switchboard (Virtual Switchboard) is an internet-based new generation telephone exchange that replaces old-style physical telephone exchanges, provides service over the Internet with cloud technology, and you can use the switchboard features from anywhere there is an Internet connection.
Thanks to cloud technology, a brand new era has begun in communication! RSSG TELECOMMUNICATION offers you a more secure, technological and affordable communication infrastructure!
There is no need to establish a physical switchboard, which requires investment costs, in RSSG TELECOMMUNICATION, which replaces the old-style analog telephone exchanges. It works completely online. So wherever you have internet is your office!
With my cloudpower, you get rid of complex cable structures. With its technological, flexible structure and user-friendly interface, you can manage it yourself without paying a support fee.
You can meet the telephone exchange needs of all your branches with a single cloud switchboard without the need to invest in a separate switchboard for each of your branches. You can reset your communication costs between branches.
WHY SHOULD I USE IT ?
Enjoy the best FAST and RELIABLE combined together
We have prepared a system where you can manage all end-to-end call center processes. We have added many features such as IVR, Sound Recording, Quality Management, Predictive Dialer in the integrated.
The Secret of Success
NOTIFICATION MANAGEMENT
In order to achieve perfection where communication begins, we have prepared an integrated notification management system for you to measure and evaluate your business processes, starting with a Customer Representative, and to compare notification management performance between departments.
OMNICHANNEL
In your Communication Center, we have developed a system for you to singularize your customers and to report on a communication channel basis, as well as allowing you to manage many communication channels such as Live Support, E-mail, Facebook, Instagram, Twitter, Phone, Video Call from a single platform.
WALLBOARD
We have prepared an advanced call center wallboard where you can observe the entire operation. This call center wallboard not only shows the status of the agents, but also provides you with the operational data in real time.
Join us! It will only take a minute
contact ınformatıon
OUR ADDRESS:
BAHRIYELI SK. KARAKOL OLDTOWN APT. D:1 FAMAGUSTA/CYPRUS
SEND MAIL US:
info@rssgtelekom.com
CALL US:
+905338864656
BAHRIYELI SK. KARAKOL OLDTOWN APT. D:1 FAMAGUSTA/CYPRUS
SEND MAIL US:
info@rssgtelekom.com
CALL US:
+905338864656